FREQUENTLY ASKED QUESTIONS
Here are some guidelines…
WHERE TO BUY
Please visit our stockist page to find your nearest Vagabond retailer. We also have a host of trunk shows where the whole collection will be available for fittings for a limited period – visit our TRUNK SHOW page for locations and dates. Alternatively you can place an order with us directly, if you are out of range of retailers (we offer online consultations).
PRODUCTION AND ORDER LEAD TIME
Our standard time for production is 4-6 months, depending on the style. Should you require a gown sooner than the lead time, please contact your nearest retailer to check if we can accommodate your rushed order. Or for direct orders email us on [email protected] for applicable fees and availability.
WHERE ARE OUR GOWNS MADE?
We make all our gowns individually by hand in our own studio in Ukraine – we have our own full spectrum in house team and do not outsource any workmanship. The gowns are made by skilled artisans with over two centuries of craft experience combined, and we are very proud to offer a very high quality, bespoke demi-couture product. We use traditional pattern making techniques, all developed by hand and individually tested. Nothing is automated or mass produced.
We courier worldwide through a trusted courier. We do prefer that our brides try the gowns at one of our retailers and place an order through them, however if you are not located near one of our stockists then we can deliver directly from our studio, please mail us for more information.
Our gowns vary in price depending on location, delivery costs, import taxes and duties. Please enquire with your closest stockist for more details or email us! [email protected]
RETURNS & EXCHANGES
As our gowns are individually and lovingly custom made for our brides, they are not eligible for exchange or return for any reason, other than in the unlikely event of there being a major fault with the gown.
HOW DOES SIZING WORK
We work on UK and USA standard sizes. UK sizes 6 – 20; USA sizes 2 – 16. Some styles are able to be made outside of this range – please enquire with your retailer or email us!
Our stockists are very well versed in advising brides on sizing, fit, and measurements when placing an order. Head over to our STOCKIST page to find your nearest retailer.
If you are ordering directly, we will guide you step by step on the process to determine the closest size to your body, including measurement guidelines and diagrams indicating how to make them. We are happy to offer an online consultation over a video call to guide you if necessary. Professional alterations will be required on the finished garment in order to ensure a perfect fit, regardless of the extent of measurements supplied to Vagabond. Sufficient time should be allowed for this. Please allow up to 2cm production tolerance on sizing.
Should your bust, waist and hip measurements fall under different size brackets, we can offer a split size service upon request. Split sizing fees may apply.
All our gowns are custom made to order in our studio, therefore changes and customizations are absolutely possible. Mixing and matching fabrics, combining tops and bottoms from various gowns, raising neckline, adding or removing sleeves, extending or shortening trains or swapping linings, are all possible changes and we undertake to execute the changes to the best possible design solution.
We do not have a mass-producing operation where products are constructed/cut/sewn in large numbers. We offer an exclusive demi-couture service, which means each gown is individually hand crafted (whether standard size or made to measure), and minor variations in the garment from the initial sample are therefore normal. The integrity of the design will always stay intact. Because our gowns are individually handmade and depending on your choice of the specific color and fabrication, you will need to allow a variance of 10%. This is a standard condition from our suppliers and fabric manufacturers. Please allow up to 2 shades variation on dye lots from original sample.
The customer understands that a new gown, even in the same size as the sample, will have variations due to it being in a new condition, pattern grading and the handmade nature of the fabrics.